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operations

Articles and insights about operations for Malaysian travel agencies.

AI • Jun 19, 2026

Why AI Cannot Replace Travel Agents in Malaysia

AI chatbots cannot close a RM50,000 custom tour. FIT bookings need trust, back-and-forth conversations, and human judgment. Here is why Malaysian travel agen...

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TRAVEL-AGENCY-SOFTWARE • Jun 15, 2026

Basic Guide to Travel Agency Software

A basic guide to the software Malaysian travel agencies actually need, from domain email and Canva to Google Drive, Microsoft 365, team communication, and Wa...

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INDUSTRY • Mar 16, 2026

MATTA Fair April 2026: Why Your Travel Agency Needs a Solid System Before the Fair

MATTA Fair 3-5 April 2026 is around the corner. Travel agencies that walk in with a proper system will close more deals, collect faster, and follow up better...

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