One payer, many travellers
Customer and passenger management, so you stop asking for the same details twice
Keep each customer's bookings, passenger details, notes, and e-Invoice details in one record. Sales and operations can see the full history before they reply.
Full customer history
See their quotations, bookings, invoices, notes, and activity in one place.
Every passenger listed
Track each traveller, not only the person who paid.
Customers can fill in details
Send a secure link so customers can enter passenger details themselves.
The person who pays is not always the one travelling
“Yang bayar ni, dia ikut sekali ke?”
One customer may pay for a whole family, a company team, or an Umrah group. A simple contact list cannot tell operations who is actually travelling or which details are still missing.
What usually goes wrong
If one simple answer needs five WhatsApp messages and three Excel files, it is costing you more than you think.
Same questions again
Returning customers are asked for details your agency already has.
Missing passengers
The booking looks confirmed, but some travellers' details are still incomplete.
No shared history
Sales, operations, and finance each know only part of the story.
One customer paying for several travellers
This example uses sample data. In your account, you will see your own customers, bookings, and settings.
Customer
Nur Aisyah
Booker, payer, and invoice recipient
Relationship context
The buyer record stays connected without replacing the passenger list.
Travelling party
One booking, four individual passenger records
Nur Aisyah
Adult · Lead traveller
Amir Hakim
Adult · Twin room
Puan Mariam
Adult · Mobility assistance
Adam Hakim
Child · Passport detail missing
Operations sees who is travelling and exactly which record still needs attention.
One record for the customer, one list for the travellers
See who made the booking and who is travelling, with the history your team needs to give a useful reply.
Recognise a returning customer
Check previous bookings and notes before replying, so the customer does not need to start again.
Keep the whole family accounted for
Keep traveller details with the booking, even when one person pays for everyone.
Ask for missing details once
Let the booking contact enter passenger details through a shared link, then check what still needs attention.
Built for families, groups, MICE, and Umrah jemaah
Malaysian agencies often have one person paying for many travellers. WauHub records it that way, with one customer and a full passenger list.
What this means in daily work
- Handle Malaysian and overseas travellers in the same customer workflow.
- Keep room, meal, and assistance requests where operations can find them.
- Keep the customer tax identification number (TIN) and other required details for eligible e-Invoices.
Know who is paying and who is travelling
This matters for a two-person trip, a family booking, a company trip, or a full group departure.
- BookerNot always passenger number 1
- The person who enquired, paid, gets the invoice, or is the emergency contact may not be the one travelling.
- PassengerMore than a contact
- Passport expiry, room, meals, and mobility needs belong to the person travelling, not to the customer account.
- Trip typeDifferent trips need different details
- Individual, group, MICE, Umrah, inbound, and outbound trips each need a slightly different passenger view.
MOTAC regulates licensed travel activities in Malaysia. Good customer and passenger records help daily work, but they do not replace your agency's licensing obligations.
Questions agency owners ask us
Straight answers before you change how your team works.
Is a customer the same as a passenger?
Not always. The customer is the person who books or pays. The passenger list has everyone who is travelling, which may or may not include the customer.
Can customers enter passenger details themselves?
Yes. WauHub can create a passenger entry link for a booking. The customer fills in the traveller details through that link, within the link settings in the app.
Can I see a repeat customer's booking history?
Yes. Open the customer record to see their bookings, quotations, invoices, notes, and activity. Staff do not need to scroll through old chats to find them.
Link the customer record to sales, trips, and tax
The customer record follows the whole journey, from the first enquiry to passenger details and the documents you issue after confirmation.
Bookings and passengers
Prepare pax, passports, rooms, transport, documents, and departure status.
Travel lead management
Give each enquiry a staff member in charge, a stage, notes, and a next step.
Lead-to-payment workflow
Carry the customer's details forward from enquiry to quotation, booking, and invoice.
LHDN MyInvois e-Invoice
Use the right customer identification and tax details for e-Invoice.
Give your team the full picture of each customer
We will show how one family or group booking goes from the customer record to a passenger list ready for departure.