Keep selling on WhatsApp without losing the next follow-up.
Bring enquiries from WhatsApp, Instagram, calls, walk-ins, and referrals into one visual pipeline through a customer enquiry form or manual team entry, then assign, quote, and convert them with useful context.
Azlan
+601299382X29
Customer
Assalamualaikum. Ada pakej Umrah untuk 4 orang bulan Disember?
Umrah consultant
Waalaikumsalam, ada. Empat dewasa semua? Ada warga emas atau keperluan bantuan?
Customer
Empat dewasa. Mak dan ayah ikut, ayah perlukan wheelchair.
Umrah consultant
Baik, saya catat. Dua bilik berdua dan penerbangan dari Kuala Lumpur?
Customer
Ya, dua bilik. Boleh hantar quotation sekali dengan pilihan penerbangan?
The conversation is useful. The inbox is not a pipeline.
When hundreds of messages move through WhatsApp every day, this enquiry drops down the inbox. The details exist, but there is no visible owner, sales stage, or next action for the team.
Move the enquiry somewhere the team can act
Move it into Leads, assign an owner, and prepare the quotation.
One lead pipeline
See new enquiry, replied, proposal, follow-up, won, and lost stages.
Named owner
Assign each enquiry so the next reply has responsibility.
Direct conversion
Continue into a quotation or booking when the customer is ready.
Where the process breaks
A busy WhatsApp inbox can look like a healthy pipeline
Many messages do not mean many bookings. Without stage, ownership, and next action, good enquiries sink below new chats and ad spend is wasted.
- 1
No follow-up list
Consultants rely on unread messages, stars, or memory to decide who to contact.
- 2
Duplicate replies
Shared inbox activity does not always show which staff member owns the customer.
- 3
Source stays unknown
Owners cannot tell whether Facebook ads, referrals, walk-ins, or repeat customers convert best.
Add structure without making the conversation robotic
Your team can keep speaking naturally with customers while WauHub records the commercial status and next step behind the chat.
Capture the enquiry
Let the customer submit an enquiry form or have your team record the contact, destination, dates, party size, source, notes, product interest, and owner.
Work a visual pipeline
Move leads through practical stages and use Kanban or list views to see what needs attention.
Keep useful context
Add notes and activity so another team member can continue without asking the customer to repeat everything.
Convert the opportunity
Create a quotation, draft invoice, customer, or booking from the lead when the sale moves forward.
From a Malaysian agency
“WauHub has transformed how we manage our travel agency. The leads management features help us grow our business. More bookings!”
Turn more enquiries into timely conversations
Lead management helps the team focus on the right next action instead of treating every chat as equally urgent.
Follow up before interest cools
Stage and ownership make open opportunities visible outside the individual consultant's phone.
Coach with evidence
Owners can review pipeline and outcomes instead of judging performance only by final sales.
Learn which channels pay back
Consistent source records provide a better basis for reviewing campaign and referral quality.
Malaysia, in practice
Designed for Malaysia's chat-first buying journey
Customers may start from a TikTok comment, Instagram DM, WhatsApp click, phone call, MATTA fair form, or friend referral. WauHub gives every serious enquiry a home.
- Bring customer enquiry forms and team-keyed WhatsApp leads into the same pipeline
- Handle destinations, product interests, adult, child, and infant counts from the start
- Connect the won lead to quotation, customer, booking, invoice, and payment work
Questions agency owners ask
Does WauHub integrate with or read our WhatsApp chats?
No. WauHub does not integrate with WhatsApp or read your chats. A customer can submit an enquiry through your form, or your team can key the lead details into WauHub and manage the stage, owner, notes, and next action there.
Can I assign a lead to a consultant?
Yes. Leads can have an assigned team member and can also be linked to sales agent records where relevant.
Can I see lost leads?
Yes. Won and lost stages remain part of the pipeline history, which can help your team review outcomes.
Move the serious enquiry beyond the sales pipeline
Once the team has recorded the lead, the next value comes from carrying its context into the customer, trip, public sales path, and responsible team member.
Lead-to-payment workflow →
Continue from an owned enquiry into quotation, booking, invoice, and payment.
Customers and passengers →
Build customer history without confusing the buyer with every person travelling.
Public page and checkout →
Give campaigns a structured enquiry or checkout path before WhatsApp follow-up.
Team access and permissions →
Assign lead responsibility and protect access to operational and financial work.
Rescue the enquiry sitting below today's new messages
Show us how leads arrive now. We will build the simplest pipeline your consultants will actually use.