Make more of the enquiries you already receive
Travel agency lead management so promising enquiries get followed up
Your next booking could start on WhatsApp, TikTok, Instagram, Facebook, or email. Bring those enquiries into WauHub so your team knows who is following up and what to do next.
Staff add the lead details, or customers submit your WauHub enquiry form. WauHub does not connect directly to WhatsApp or read your chats.
One follow-up list
Bring serious enquiries from your sales channels into one place.
Someone responsible
Know which consultant is handling each enquiry.
An easier next step
Prepare a quotation when the customer is ready.
Good enquiries get lost when follow-up depends on memory
“Lead tadi siapa follow up?”
You have already worked to get the enquiry. But a TikTok message, an email, or a WhatsApp chat can go quiet while staff handle today's bookings. A shared follow-up list helps your team give interested customers the attention they need.
What usually goes wrong
If one simple answer needs five WhatsApp messages and three Excel files, it is costing you more than you think.
Scattered enquiries
Staff switch between WhatsApp, social messages, and email to remember who needs a reply.
Unclear responsibility
Two consultants contact the same customer, while another enquiry gets no follow-up.
Difficult handovers
When a colleague is away, the next person has to piece together what the customer wanted.
An Umrah enquiry with someone responsible for the next step
The conversation happens in WhatsApp. Staff add the important details to WauHub so the enquiry can be followed up. This illustration uses sample data.
Conversation in WhatsApp
This chat stays outside WauHub.
Customer
Assalamualaikum. Ada pakej Umrah Disember untuk 4 dewasa?
Umrah consultant
Waalaikumsalam, ada. Ada pilihan bilik atau keperluan bantuan?
Customer
Dua bilik berdua. Ayah perlukan wheelchair. Boleh hantar quotation?
Lead added by staff in WauHub
The consultant records the important details for follow-up.
- Enquiry
- Umrah in December, 4 adults
- Source
- Consultant responsible
- Aina
- Customer request
- Two twin rooms and wheelchair assistance
Next step
Prepare a quotation and follow up with the customer.
Keep the next booking within reach
Once an enquiry is added to WauHub, your team has a shared place to check progress. Conversations stay in the channels your customers already use.
Give each enquiry a next step
Assign a consultant and keep the customer request with the lead, so everyone knows who should follow up.
Pick up where a colleague left off
Keep useful notes with the enquiry so another consultant can continue without asking the same questions again.
Move forward when the customer is ready
Prepare a quotation from the lead and carry the useful details into the booking.
After the first enquiry, what changes?
Your team still replies through the original channel. WauHub helps organise the follow-up after the lead is added.
| Task | Messages and memory | With WauHub |
|---|---|---|
| Capturing interest | A promising message is buried in the inbox. | Staff add the enquiry to a shared follow-up list. |
| Who follows up | Everyone assumes someone else has replied. | A named consultant takes responsibility. |
| A colleague takes over | Search old messages for the customer request. | Check the notes already added to the lead. |
What our customers say
“WauHub has transformed how we manage our travel agency. The leads management features help us grow our business. More bookings!”
Ms FaridahZFB Travel Sdn BhdFrom a TikTok comment to a serious travel enquiry
WhatsApp, TikTok, Instagram, Facebook, and email can all bring your next customer. Add promising enquiries to WauHub, along with leads from MATTA Fair, calls, walk-ins, and referrals.
What this means in daily work
- Staff bring lead details into WauHub, or share an enquiry form for customers to complete.
- Record where each lead came from to understand which channels bring bookings.
- Keep follow-up organised during MATTA Fair promotions and busy Umrah seasons.
Guides for Malaysian agencies
Practical reading from the WauHub blog and guides.
Help customers find a suitable package with tools such as WATI
With a product API connection set up, WATI or another compatible automation tool can look up your WauHub product information, prices, availability, and departures. It can then suggest a product or checkout link so the customer has a useful next step.
The external tool handles the automated replies. This connection does not automatically import chats or leads into WauHub. Staff still add lead details, or customers submit your enquiry form.
Discuss your automation setupQuestions agency owners ask us
Straight answers before you change how your team works.
Does WauHub connect directly to or read our WhatsApp chats?
No. Staff add lead details to WauHub, or customers submit your enquiry form. Your team continues chatting in WhatsApp and uses WauHub to manage follow-up.
Can we manage leads from TikTok, Instagram, Facebook, and email?
Yes. Bring the enquiry details into WauHub and record the source. Your team can manage those leads alongside WhatsApp enquiries, calls, walk-ins, and referrals. This does not mean those inboxes are connected to WauHub.
Can WATI use our WauHub product information for automated replies?
Yes. With an integration set up through the WauHub product API, tools such as WATI can query product information, prices, availability, and departures, then suggest a product or checkout link. The external tool handles the automated replies. This product connection does not automatically bring chats or leads into WauHub.
Can I assign an enquiry to a consultant?
Yes. Give each lead to a staff member and keep follow-up notes in WauHub, so the team knows who is handling the customer.
What happens after the lead is won
When the customer is ready, carry on with the quotation, booking, and team handover.
Lead-to-payment workflow
Carry on from the enquiry to quotation, booking, invoice, and payment.
Customers and passengers
Keep each customer's history, with everyone travelling listed apart from the person who pays.
Public page and checkout
Give your ads a proper enquiry or checkout page before the WhatsApp follow-up.
Team access and permissions
Give each lead to a staff member, and control who can see operations and finance work.
Give your next promising enquiry a clear follow-up
Show us where your enquiries come from. We will walk through how your team can bring a lead into WauHub and follow it through to a booking.