Accounting for a Tour and Travel Business in Malaysia: A Practical Guide
The bank said RM47,000. The trip made RM11,000. How a Malaysian travel agency should record deposits, supplier advances, refunds and agent sales.
WauHub is travel agency software built in Malaysia. Enquiries, quotations, bookings, FPX and DuitNow payments, supplier bills and LHDN MyInvois in one system, not five Excel files.
Wau is a traditional Malaysian kite 🪁 - light, elegant, and designed to soar.

Puan Rosnah
New enquiry
Assalamualaikum. Ada pakej Umrah Disember untuk 4 orang?
Lead assigned to Aina
Deposit received
RM2,400
Paid by FPX
Hokkaido, 12 December
18 of 24 seats
6 seats left to sell
LHDN MyInvois
Validated
RM40 million+
in bookings and invoices processed through WauHub in one year
Enter customer details once. They carry through to the quotation, booking, passenger list, invoice, receipt and LHDN e-Invoice, so sales, operations and accounts all work from the same record.

Answer in seconds. The customer, booking and payment sit on one record, not across WhatsApp, Excel and Word.
Leads become customers and customers become bookings, without copying details between files.
Plain travel terms and clear steps, so new staff learn it quickly.


From first enquiry to paid invoice, in the order your team already works.
Your agency has plenty of packages, but only so much attention and campaign budget.
WauHub puts capacity, confirmed bookings, and time to departure in one clear view. See what is hot, what is slow, and what needs help before unsold seats become a last-minute problem.
See how to choose what to promote
7D6N Gansu & Qinghai, China
Needs attentionSeats left
18of 30
Departure
12 December
More enquiries arrive. More bookings need attention. Passenger details change. Payments and supplier commitments start moving at the same time.
The risk is not one dramatic mistake. It is the small things your team cannot see until they become expensive.
Why WauHub
Growth should not make your agency harder to control.
Explore the WauHub systemAccess your travel agency from any device, anywhere in the world. Whether you're in Switzerland, Saudi Arabia, or Malaysia, WauHub keeps your business running smoothly.
Easy enough for every team member, even makcik →
Sales, bookings, finance and MyInvois. Each part has its own page showing a real agency task.
Move each enquiry from lead to booking on a Kanban board, with follow-up reminders so none go cold.
Record hotel, coach and guide bills, pay them by voucher, and see what each trip really cost.
Give each staff member their own login, and keep finance and payroll for the right people only.
Record deposits and instalments, share a payment link, and see the balance due on every invoice.
Check cash flow, see who owes you with aging reports, and review the profit of each trip.
Keep passport details for every traveller, and see which bookings still miss passenger details.
Invoice overseas clients in USD or other supported currencies, with the RM value kept for reports.
Show your agency name, branding, packages and policies on one page, with your own page link.
Give each agent a referral link, tag their customers, and record commission once the invoice is paid.
Feedback from real travel agencies.

ZFB Travel Sdn Bhd•@zfbtravel
"WauHub has transformed how we manage our travel agency. The leads management features alone help us to grow our business. More bookings!"

"WauHub systemized our travel agency operations. The invoice management feature has saved us a lot of time and effort."
From a small shoplot office to a team with outside sales agents.
Package tours and group trips, with deposits and balances on each booking.
Jemaah details, passports, rooms and instalments, checked before the group flies.
Scheduled and inbound departures, seats left, and quotes in foreign currency.
Each staff member has their own login, and finance stays with the right people.
The local details that usually end up in Excel.
| Requirement | How WauHub handles it |
|---|---|
| LHDN MyInvois e-Invoice | Submit eligible invoices once your MyInvois account is connected. The validation result, document UUID and verification QR stay on the same invoice. |
| FPX, cards and DuitNow QR | Customers pay online through the methods your agency has turned on. Each payment is recorded against its invoice, so you can see who has paid. |
| Deposits and instalments | Record a deposit, set up instalments, and see the balance still due on each booking. WauHub can send payment reminders before the due date. |
| SST (Sales and Service Tax) | Set the tax on each invoice line so the amounts carry through to your reports and e-Invoice. |
| Foreign currency | Quote and invoice in supported currencies. WauHub records the exchange rate used and keeps the RM equivalent for your reports. |
| Language and support | Support from a Malaysian team, in English and Bahasa Malaysia. |
Learn how to streamline operations, get paid faster with FPX and e-Invoices, and grow your travel business.
The bank said RM47,000. The trip made RM11,000. How a Malaysian travel agency should record deposits, supplier advances, refunds and agent sales.
Customers worry when they pay a deposit and hear nothing back. Learn how an automatic payment receipt confirms each payment for Malaysian travel agencies without waiting for an admin.
A step-by-step guide for Malaysian travel agencies on how to record and refund a customer's booking, with credit notes, Refund Notes, and MyInvois examples for monsoon cancellations.
WauHub is built by people with experience in tour operations, tour guiding, office work, and accounting.
We understand how work moves through an agency, from the first enquiry to the completed trip and final accounts.Read our story →
Enquiries, quotations, follow-ups and bookings.
Packages, passengers, room plans and suppliers.
Invoices, payments, expenses and balances.
FPX, DuitNow QR, SST and LHDN MyInvois.
What agency owners usually ask before a demo
WauHub is travel agency management software built in Malaysia for agencies handling roughly 50 to 500 bookings a month. It covers lead follow-up, quotations, bookings and passengers, customer invoices and payments, supplier bills, accounting reports, and LHDN MyInvois e-Invoice in one system. Agencies processed more than RM40 million in bookings and invoices through WauHub in one year. See all features →
Yes. Once your MyInvois account is connected, you can submit eligible invoices from WauHub. The validation result and verification QR stay on the same invoice, and consolidated e-Invoice options are available for travel agencies. How MyInvois works in WauHub →
FPX online banking, credit and debit cards, and DuitNow QR, where your agency has turned them on, plus ordinary bank transfer. Online payments are recorded against the invoice, so your team can see who has paid and what is still due. See invoices and payments →
Yes. Record a deposit, set up an instalment plan, and see the balance due on each booking. WauHub can remind customers before a payment is due. Umrah agencies can also check jemaah details and room arrangements before departure. Sistem pengurusan umrah →
Yes. Each sales agent gets an agent code and a referral link. Leads, quotations, bookings and invoices can be linked to the agent who brought them in, and the commission rate and amount are recorded on each sale.
Yes. Quote and invoice in supported foreign currencies. WauHub fetches exchange rates automatically, records the rate used, and keeps the RM equivalent for your Malaysian reports. Learn about multi-currency →
Yes. Each staff member gets their own login. Set roles and permissions so sales, operations and accounts see what their job needs, and keep finance and payroll restricted to the right people. See team access →
Yes. WauHub calculates SST on invoice lines from the rates you configure, and the amounts carry through to your reports and e-Invoice. Read the SST guide for travel agencies →
Bring one real tour to the demo, and we will walk through it with you.