Run the departure from one live record, not five versions of Excel.
Coordinate products, fixed departures, capacity, passenger lists, room and transport details, supplier costs, collections, and trip performance in WauHub.
Next departure
Seoul Winter 6D5N
3
days to go
Passengers
24/24
Passports
23/24
Rooms
12/12
Payments
22/24
Needs attention
1
passport still missing
Rooming list ready
Updated by Aina
Departure capacity
Track product, variant, and fixed-departure inventory.
Passenger readiness
See traveller counts and missing information before departure.
Trip economics
Connect collections and supplier bills to the booking.
A group tour has too many moving parts for one spreadsheet tab
“Lahh, tak siap lagi..” It may look like one delay, but it rarely comes down to one task. Sales changes the passenger count, operations updates rooms, finance chases balances, and suppliers need deposits. Each change affects the same departure.
What happens when this is left too long
If the answer needs five WhatsApp messages and three spreadsheets, the problem is already bigger than it looks.
Capacity uncertainty
Sales cannot confidently tell whether a departure or room option still has space.
Manifest scramble
Passenger identity, passport, room, and transport details arrive in different formats.
Hidden trip margin
Supplier payments and customer collections are reviewed away from the booking.
Manage the departure as an operating unit
WauHub connects the product being sold with the bookings, passengers, inventory, invoices, bills, and reports behind that departure.
Set up reusable tour products
Maintain package details, itinerary, inclusions, variants, pricing, images, and scheduled departures.
Control places sold
Track stock and reservations at product, variant, or departure level based on how the package is configured.
Prepare the passenger list
Collect passenger records, update them in bulk, print the list, and monitor booking completion.
Review money by booking
Connect invoices, customer payments, supplier bills, vouchers, and booking-level performance.
Fewer departure-day surprises
Sales, operations, and finance work from the same trip context, so changes become visible before they turn into airport or supplier problems.
Ready to depart.
Sell with more confidence
Current departure and inventory information helps the team avoid accidental over-selling.
Prepare groups earlier
Passenger completion and structured details show what operations still needs to collect.
Learn from each departure
Revenue and connected costs provide a better basis for pricing the next group.
For outbound, inbound, domestic, Umrah, and MICE teams
The booking and product structure supports the mix Malaysian operators handle, including fixed groups, private tours, ground arrangements, and corporate movements.
What this means in daily work
- Adult, child, infant, room, transport, meal, passport, and special requirement context
- Products for domestic, ASEAN, East Asia, Middle East, Europe, halal tour, Umrah, Hajj, education, and ground tour use cases
- Passenger self-entry, printable lists, calendar views, departure reports, and booking reports
How Malaysian operators segment the work
One product catalogue can serve very different tour movements.
The useful distinction is not jargon for its own sake. FIT (free individual traveller), GIT (group inclusive tour), SIC (seat-in-coach, join-in), and scheduled departures change how capacity, passenger lists, rooms, transport, guides, and supplier commitments are managed.
FIT and private tours
Costing can move with travel dates, party profile, guide language, vehicle class, and supplier reconfirmation.
GIT and fixed groups
Pax count, FOC handling, rooming, meal requirements, and release dates need to stay visible before final manifest.
SIC or join-in
Cut-off, pickup point, language, allocation, and stop-sell status matter as much as the headline availability.
SD and series departures
One series can share a product while each SD carries its own exposure, allotment, pax, collection, and supplier position.
In Malaysia, MOTAC TOBTAB records (the licensed operating fields: inbound, outbound, ticketing, and Umrah or Ziarah) distinguish these activities. Software supports the operating record, while licensing and approvals stay with the operator.
Questions agency owners ask
No hidden answer behind a dropdown. These are the practical questions to settle before your agency changes its workflow.
Can WauHub manage several passengers under one booking?
Yes. A booking can contain multiple passenger records with individual travel and operational details.
Can I manage fixed departure capacity?
Yes. Products can have departures and inventory controls. The exact setup depends on your product and purchase configuration.
Can I see revenue and cost for a group?
Booking-level views can use connected invoices, payments, and bills. Accuracy depends on recording all relevant items.
Follow the departure across pax, suppliers, and performance
Group operations do not stop at capacity. These modules connect the passenger file, supplier commitments, collections, and final view of the trip.
Bookings and passengers →
Monitor passenger completeness and operational readiness inside each booking.
Customers and passengers →
Keep the booker relationship distinct from every pax record in the group.
Supplier bills and expenses →
Track deposits, vouchers, evidence, and costs connected to the trip.
Reporting and analytics →
Review collections, supplier exposure, cash, and booking-level performance.
Prepare the next departure before the group chat gets noisy
Bring one current tour file. We will map the product, passenger, supplier, and payment flow together.