Stop retyping the same booking from WhatsApp to Excel to invoice.
Move an enquiry through quotation, booking, passenger details, invoice, and payment while keeping the records connected for your whole team.
One connected journey
From first hello to wheels up.
The details move. Your team does not retype them.
Connected records
Lead, quotation, booking, customer, and invoice stay traceable.
Clear ownership
Assign the next action to the right team member.
Less duplicate entry
Convert work forward instead of rebuilding it at every stage.
The booking is confirmed, but operations still starts from zero
“Udah siap belom?” The answer depends on which team you ask. Sales knows the chat history. Finance knows the deposit. Operations needs the rooming and travel details. When each team keeps a separate file, handover becomes the risky part.
What happens when this is left too long
If the answer needs five WhatsApp messages and three spreadsheets, the problem is already bigger than it looks.
Leads go quiet
Enquiries disappear below newer WhatsApp messages before anyone follows up.
Handover loses detail
Accepted price, travel dates, and customer notes are copied manually into another sheet.
Owners lack visibility
It is difficult to see what is stuck, what is won, and what is still unpaid.
Let the customer journey become the operating record
WauHub keeps each commercial step connected, while your team stays in control of the decisions and customer conversation.
Capture and assign the enquiry
Record source, destination, party size, notes, owner, and current lead stage in a shared pipeline.
Send a structured quotation
Build reusable tour items into a proposal, share a public link, and track sent, viewed, accepted, revised, or expired status.
Convert confirmed work
Turn the lead or accepted quotation into a customer and booking without rebuilding the basic trip information.
Continue into collection
Create the invoice, record payments, and keep finance activity connected to the booking that generated it.
Grow booking volume without growing admin at the same rate
The team spends less time locating and transferring information, leaving more time for selling, service, and supplier coordination.
Carried forward.
Follow up while the lead is warm
A visible stage and assigned owner make the next sales action harder to forget.
Hand over with context
Operations can open the booking and trace the quotation and customer information behind it.
See bottlenecks earlier
Owners get a shared view of enquiries, quotations, bookings, invoices, and outstanding cash.
Made for chat-first travel sales
Malaysian agencies often sell through WhatsApp, Instagram, phone calls, walk-ins, and repeat customers. WauHub gives those conversations a structured back office.
What this means in daily work
- Share quotation and invoice links through the channel your customer already uses
- Support individual, group tour, MICE, and corporate booking types
- Keep passenger, supplier, payment, SST, and MyInvois work connected after the sale
A Malaysian travel handover
The label changes what operations needs next.
A confirmed FIT enquiry does not hand over like a GIT booking or an SD sale. The workflow should carry the sales promise into the right operating record.
- FIT
Reconfirmation risk
A quotation can be accepted while dates, supplier space, or final arrangements still need controlled follow-through.
- GIT
Moving versions
Pax count, rooming, collections, and supplier commitments can change on different cycles after confirmation.
- SD
Shared exposure
One sale changes the position of the departure, not only the status of an individual customer file.
MOTAC licence categories define what a Malaysian operator is authorised to conduct. WauHub organises the commercial and operational handover within the agency's chosen setup.
Questions agency owners ask
No hidden answer behind a dropdown. These are the practical questions to settle before your agency changes its workflow.
Does WauHub replace WhatsApp?
No. Your team can keep using WhatsApp for conversation while WauHub becomes the shared record of status, ownership, documents, and next steps.
Can a quotation become a booking?
Yes. WauHub supports conversion from quotation to booking and keeps the records related.
Can I use only part of the workflow first?
Yes. Many agencies start with the area causing the most pain, then bring more of the flow into WauHub.
Build the connected workflow around the handover
Start with the sales channel, then carry only useful context into booking preparation, collection, and team ownership.
Travel lead management →
Capture form submissions and team-keyed enquiries in an owned pipeline.
Bookings and passengers →
Turn confirmed work into a departure-ready passenger and operations file.
Invoices and payments →
Continue from quotation and booking into deposits, instalments, and balances.
Team access and permissions →
Assign the next action while keeping sensitive modules appropriately restricted.
Give every confirmed sale a cleaner handover
Walk us through one typical enquiry. We will show how your team can carry it from first reply to final payment.