For agencies that sell through outside agents
Travel agency sales agent and commission tracking
Give every agent a code, a referral link and their own portal. Enquiries and online orders from their link are tagged to them, and commission is recorded when the customer's invoice is fully paid.
Agent referral links
Enquiries and orders are tagged to the agent.
Commission per package
Fixed per pax or a percentage, per package.
Paid by voucher
A bill and payment voucher, so accounts match.
Commission arguments start with records nobody trusts
“Boss, komisen saya bila masuk?”
Agents share your packages in their own WhatsApp groups. The customer then calls the office, and nobody is sure who referred them. At month end, someone rebuilds the commission sheet from paid invoices, and every agent checks it against their own notes.
What usually goes wrong
If one simple answer needs five WhatsApp messages and three Excel files, it is costing you more than you think.
Who referred this customer?
Referrals arrive by phone or WhatsApp with no agent name attached.
Commission worked out by hand
Rates differ by package, so the sheet is rebuilt every month.
Agents keep asking
Every agent messages the office to check what they are owed.
One agent's month: referrals, paid invoices and commission
This example uses sample data. In your account, you will see your own customers, bookings, and settings.
Kak Ida · AG26014
Part-time sales agent, Ipoh
- Sales this month
- RM26,400
- Awaiting payment
- RM760
- Paid this year
- RM4,180
Bandung family trip, 4 pax
Invoice RM8,800 · RM100 per pax
RM400
Awaiting bill
Umrah March, 3 pax
Invoice RM17,600 · RM120 per pax
RM360
Bill created
Krabi island hopping, 2 pax
Invoice RM3,100 · 6%
RM186
Paid
From Kak Ida's referral link
New enquiry tagged to her
- Source
- Agent referral
- Enquiry
- Bandung, 4 pax
- Carried to
- Quotation, booking, invoice
When the invoice is fully paid
Commission is recorded for Kak Ida
From referral link to commission paid
The agent stays attached from the first enquiry to the paid invoice, so commission follows the sale instead of a spreadsheet.
Referral links that tag the sale
Each agent shares their own link. Enquiries from your public page and online orders at checkout are linked to that agent, who then stays on the quotation, booking and invoice. Staff can also assign an agent by hand.
Register an agent in minutes
Record the agent's contact details, travel licence number, bank details and annual sales target. WauHub gives each agent a unique code.
Commission per package
Set a fixed amount per pax or a percentage on each package or variant. For tailor-made trips without a set rate, enter the amount by hand.
Recorded when the invoice is paid
A commission record is created when the customer's invoice is fully paid. Pay it through a bill and payment voucher, and the status moves from awaiting bill to paid.
A portal for every agent
Invite agents to log in. They see your published packages, upcoming departures with seats left, the commission on each price, and what they have been paid or are still owed. They do not see your other customers or bookings.
Running an agent network, before and after
The work is the same: find customers, close the sale, pay the agent. What changes is how much of it depends on memory.
| Task | WhatsApp and spreadsheets | With WauHub |
|---|---|---|
| Knowing who referred the customer | Ask the customer, or guess. | Tagged from the agent's referral link. |
| Working out commission | A monthly spreadsheet with a different rate for each package. | Calculated from the package rates when the invoice is fully paid. |
| An agent checking what they are owed | WhatsApp the office and wait. | Their portal shows commission awaiting payment and paid. |
| Paying commission | A bank transfer, noted in Excel. | A commission bill and payment voucher your accountant can trace. |
| Seeing who sells the most | Count invoices by hand at month end. | A monthly ranking of agents by revenue and number of deals. |
Built for Malaysian agent networks
Many Umrah and outbound agencies sell through agents in other states, often part-time, working from their own WhatsApp groups. WauHub gives each one a clear link and a clear record.
What this means in daily work
- Agents in Penang, Ipoh or Kota Kinabalu sell from the same packages and seat count as your office.
- Commission is paid in RM through a payment voucher your accountant can trace.
- Staff need permission to open the agents module, and cannot change their own commission.
- Filter the commission report by agent, date and status, and export it to CSV.
Stories from agencies with sales agents
Practical reading from the WauHub blog and guides.
Questions agency owners ask us
Straight answers before you change how your team works.
How does a referral get tagged to the agent?
The agent shares their referral link. When a customer sends an enquiry through your public page or checks out online from that link, WauHub links the lead or order to the agent. Staff can also choose the agent by hand on a lead, quotation, booking or invoice.
When is commission recorded?
When the customer's invoice is fully paid. A deposit alone does not create commission, so agents are paid on money your agency has received.
Can different packages pay different commission?
Yes. Set a fixed amount per pax or a percentage on each package or variant. For tailor-made FIT (free independent traveller) trips without a set rate, enter the commission by hand.
Can agents log in themselves?
Yes. Invite an agent to the agent portal. They see your published packages, upcoming departures with seats left, the commission on each price, and their own commission records. They do not see your leads, other customers or bookings.
How do we pay the agent?
Create a commission bill from the record. WauHub sets the agent up as a payee, and when the payment voucher is marked paid, the commission shows as paid with the voucher number.
What connects to your sales agents
Agents bring in the customer. These modules carry the sale through to payment.
Quotations
Send a quotation the customer can sign online, with the agent kept on it.
Sell tours online
The page your agents' referral links point to, with enquiry and checkout.
Team access
Decide which staff can open the agents module and the commission records.
Supplier bills and expenses
Commission is paid through the same bills and payment vouchers as your suppliers.
See your agent network in WauHub
Bring your current commission sheet to the demo. We will show you how one agent's month would look.