E-Invoice is coming to Malaysia, and travel agencies need to prepare. Here’s what you need to know about compliance, deadlines, and how to integrate e-Invoice into your existing workflow.
What is E-Invoice?
E-Invoice is a digital invoicing system mandated by LHDN (Lembaga Hasil Dalam Negeri / Inland Revenue Board of Malaysia). Instead of issuing paper or PDF invoices, businesses will submit invoices electronically through the MyInvois platform.
Each invoice receives a unique identifier and is validated in real-time by LHDN.
For most travel agencies: If your annual revenue exceeds RM1,000,000, you must comply by 1 January 2026.
Why Travel Agencies Should Care
1. Legal Requirement
Non-compliance means penalties. LHDN can impose fines and flag your business for audit.
2. Customer Expectations
B2B customers (corporate travel, event planners) will require e-Invoices for their own tax compliance.
3. Efficiency
Once set up, e-Invoice actually reduces admin work. No more manual invoice tracking, lost receipts, or reconciliation headaches.
The Travel Agency Invoice Challenge
Travel agencies have complex invoicing needs:
- Deposits and balance payments (split transactions)
- Multiple services per booking (flights, hotels, tours, insurance)
- Commission-based income (from suppliers)
- Refunds and cancellations
- Multi-currency transactions
Your e-Invoice system needs to handle all of these.
The Lead-to-Invoice Workflow
For travel agencies, invoicing is the final step of a longer journey. Here’s how it connects:
| Stage | What Happens | System Output |
|---|---|---|
| 1. Lead | Customer enquiry captured | Lead record |
| 2. Quote | Proposal with pricing | Quotation PDF |
| 3. Booking | Customer confirms | Booking record |
| 4. Deposit | Partial payment | Receipt / Proforma |
| 5. Balance | Full payment | e-Invoice to LHDN |
| 6. Completion | Trip completed | Consolidated statement |
The Problem with Disconnected Systems
If your lead tracking, booking management, and invoicing are in separate tools (or spreadsheets), you face:
- Double/triple data entry - Customer details entered multiple times
- Errors - Typos, wrong amounts, mismatched records
- Delays - Manual invoice creation after each booking
- Compliance risk - Missing invoices during LHDN audits
What You Need for E-Invoice Compliance
1. LHDN MyInvois Integration
Your system must connect to the MyInvois API to submit and validate invoices.
2. Correct Invoice Format
E-Invoices require specific fields:
- Supplier TIN and BRN
- Buyer TIN (for B2B) or MyKad/Passport (for B2C)
- Invoice date and unique number
- Line items with descriptions
- Tax breakdown (SST if applicable)
- Total amount
3. Record Keeping
All e-Invoices must be stored and retrievable for audits.
How WauHub Handles E-Invoice for Travel Agencies
WauHub is designed to connect your entire workflow, from lead to invoice:
Seamless Data Flow
- Customer data entered once at lead stage
- Automatically flows to booking and invoice
- No re-entry, no errors
Quick E-Invoice Submission
- Generate invoice from booking
- System submits to MyInvois
- Receive validation confirmation
- Store for your records
Travel-Specific Features
- Handle deposits and balance payments
- Multi-service bookings (flights, hotels, etc.)
- Refund and credit note generation
- Supplier commission tracking
Compliance Dashboard
- See all submitted e-Invoices
- Track validation status
- Identify and fix rejections
- Export for audits
Preparing Your Agency: Checklist
Before 2026
- Register for MyInvois portal access
- Ensure your SSM and LHDN records are updated
- Review your current invoicing process
- Identify gaps in your workflow
- Choose a compliant software solution
- Train your team
Technical Requirements
- Valid TIN for your business
- Updated business registration details
- Software with MyInvois API integration
- Secure data storage for invoice records
Common Questions
Do I need e-Invoice for every sale?
Yes, for B2B transactions. For B2C (individual customers), there are simplified requirements, but you should still be prepared.
What about deposits?
Deposits can be handled as normal invoice with receipts. The full e-Invoice is issued when the final payment is collected.
What if a customer cancels?
You’ll issue a credit note through the e-Invoice system to reverse the original invoice.
Can I still issue PDF invoices?
The e-Invoice record is the legal document. You can still provide PDF copies to customers, but the official version lives in MyInvois.
Read the Full Series
- Part 1: Lead Management for Travel Agencies: Complete Guide
- Part 2: 6 Pain Points of Managing Multi-Channel Enquiries
- Part 3: Why WhatsApp Alone Fails at Lead Management
- Part 4: From Enquiry to Booking: The 7-Day Workflow
- Part 5: E-Invoice Compliance for Malaysian Travel Agencies
E-Invoice is just the final step. But if your enquiries are scattered across WhatsApp, Facebook, Instagram, and email, you’ll never get a clean invoice workflow.
Think about it:
- A lead comes in through WhatsApp
- You chat back and forth, send a quote
- They confirm, you collect deposit
- Trip happens, balance paid
- Invoice needs to go to LHDN
If any step along the way is messy or manual, the whole chain breaks. You end up chasing customer details at invoice time, fixing errors, and scrambling before audits.
The agencies that handle e-Invoice smoothly are the ones who already have their lead management sorted. Every enquiry tracked. Every quote logged. Every booking recorded. When it’s time to invoice, everything flows automatically.
That’s why we built WauHub to connect the entire journey, from first enquiry to compliant e-Invoice. No more jumping between systems. No more re-entering data. Just a clean workflow that makes your life easier.
Ready to get your lead-to-invoice workflow sorted?