Is WauHub suitable for small travel agencies?

Yes! WauHub is perfect for solo operators, boutique tour companies, and mid-size travel teams. Our pricing scales with your business.

What payment methods do you support?

We support FPX bank transfers, QR payments (DuitNow), major credit and debit cards, and traditional bank transfers through our payment partners.

Can I manage multiple brands or locations?

Yes! You can add multiple brands, destinations, or business entities under one WauHub account with separate data and reporting.

Do you offer training and support?

Yes! We provide comprehensive onboarding, training materials, and ongoing support to ensure your team gets the most out of WauHub.

LHDN e‑Invoice

SST for Travel Agencies — How it relates to LHDN e‑Invoice

Malaysia’s Sales and Service Tax (SST) may apply to certain services sold by travel agencies and tour operators. This page gives a practical overview for travel businesses and how SST information appears in LHDN’s e‑Invoice (MyInvois) — plus how WauHub simplifies setup with predefined SST values.

When SST applies for travel businesses

The applicability of Service Tax depends on the exact service and current Royal Malaysian Customs Department (RMCD) rules. Common patterns seen in the travel industry include:

Service fees charged by an agency (e.g., ticketing/service charges) may be taxable when you are providing a taxable service.
Operating your own tours or packages may have different treatment than acting purely as an agent for principals.
Disbursements/pass‑through costs billed on behalf of a principal may be treated differently from your own service fees.
Rates and thresholds can change; always verify against the latest RMCD guidance.

Note: This guide is practical, not legal/tax advice. Confirm your position with your company secretary/tax agent and the latest RMCD notices.

SST in e‑Invoice (MyInvois)

In MyInvois, each line item includes tax fields. If your line is subject to Service Tax, you specify the tax scheme and percentage. The buyer sees a tax breakdown in the invoice summary.

Use a clear item name/description to differentiate service fees (potentially taxable) from pass‑through costs.
Ensure the correct tax percentage is applied on taxable lines and excluded where not applicable.
Keep your business profile and industry (MSIC) accurate — it helps align downstream compliance and reporting.

How WauHub handles SST (predefined values)

WauHub helps you stay consistent by letting you define an SST percentage once, then reuse it wherever relevant.

Predefined SST value

Set your default Service Tax percentage (e.g., 6%). WauHub applies it automatically to taxable items.

Correct e‑Invoice mapping

WauHub maps your tax selections to the appropriate MyInvois fields so tax amounts and summaries show correctly to your customer.

Built‑in validation

Checks help prevent common mistakes (e.g., missing tax on a taxable service line or unintended tax on a pass‑through line).

Setup steps in WauHub

Go to Settings → Taxes and set your default SST percentage (e.g., 6%).
When creating an invoice, confirm the SST value for the document; WauHub uses your predefined default.
If a sale is not subject to SST, keep the SST value off for that invoice in WauHub or adjust in MyInvois where required.
Review the tax summary before submission; ensure the e‑Invoice shows the intended breakdown.

Notes & disclaimer

This page provides general information for travel businesses; it is not tax advice.
SST rules, thresholds and exemptions change; confirm with RMCD and your tax adviser.
Tourism Tax is separate from SST. Treat and disclose it distinctly from Service Tax on your invoices where applicable.

Continue learning

See our other guides: LHDN e‑Invoice Guide · MSIC Code Guide